Customer service that never sleeps
Answer customers 24/7 on WhatsApp, Instagram, Messenger and Telegram. Your AI agent handles routine questions and hands over to your team when needed.
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Trusted by businesses worldwide
Faster answers, happier customers
Always available
An AI agent replies around the clock, so no enquiry waits until morning and no lead goes cold. It is customised to understand your business, so answers stay accurate and relevant.
One inbox for your team
Every channel lands in one shared inbox where your team assigns chats and works together. Connect all your channels so no enquiry is missed and nobody switches between apps.
Measure satisfaction
Send automated updates, surveys and feedback forms to see how customers feel. Use their answers to fix weak spots and improve the experience at every touchpoint.
Key features of AI customer service
24/7 AI agent
An AI agent customised to understand your business answers enquiries accurately, day and night. You get a dedicated, round-the-clock customer service representative at a fraction of the cost of a full-time hire. No more missed opportunities or lost customers because a reply came too late, even outside office hours.
Smooth handoff to your team
When a chat needs a person, the AI agent passes it to a teammate in the team inbox for a smooth handoff. Inside the inbox you can:
- Assign: route conversations to the right team member
- Collaborate: work on enquiries together in one place
- Reply faster: improve response times across every channel
Proactive follow-up
Follow up with prospects and customers on time, so no opportunity is missed and relationships stay strong. Address needs and concerns promptly with automated updates, then measure how you did with surveys and feedback forms. A good experience at every touchpoint builds the trust and loyalty that keeps customers coming back.
How to run 24/7 customer service with a small team
Round-the-clock service does not mean round-the-clock staff. The usual setup splits the work: an AI agent covers first replies and common questions at any hour, and your team picks up anything that needs judgement during working hours. Customers get an answer straight away, and nothing sits unanswered overnight.
Start by listing the questions you answer most often, such as prices, opening hours, locations and how to book, and add them to the AI agent's knowledge. Next, connect the channels your customers already use, like the WhatsApp Business API and Instagram direct messages. Then agree a few simple rules in your team: who owns new chats, when a conversation counts as closed, and which topics always go to a person.
- Healthcare and wellness: after-hours enquiries and booking questions
- Retail and online stores: order and delivery questions
- Education: course and enrolment enquiries
Service does not end when the chat closes. Automated updates keep customers informed without them having to ask, and a short feedback form after a resolved conversation shows you where to improve. Review the answers regularly and add anything new to the AI agent's knowledge, so the same question is handled automatically next time.
Works well with
What our customers say
We’ve been using Whautomate for the past few months and it has been an exceptional tool for automating our WhatsApp replies. It has significantly improved our customer service efficiency, saving us valuable time. We also want to highlight the service provided by Babu, the founder, who has consistently been responsive and helpful. We wholeheartedly recommend Whautomate for anyone seeking effective automated solutions.
Natalie HiongFounder, Creative Hearts
We were lucky to find Whautomate when we were looking for a razorpay integrated appointment scheduling software. Whautomate has helped us organize our client calendar effectively and send out professional communication to clients on WhatsApp. The team is responsive and customer support is great. I would highly recommend them.
ChaitraFounder, Untangle
Whautomate took the admin chaos out of running my Pilates studio, scheduling is effortless and client communication finally feels seamless. Highly recommend!
MeryemFounder, Reforma Pilates
Whautomate has helped me to reduce man hours with its automatic reminders after booking of appointments. With the appointment page, I can easily see the agenda for the day and it has the ability to sync to my Google calendar which is very useful.
JustinGeneral Manager, Espressivo Music Academy
I highly recommend Whautomate for their exceptional WhatsApp automation solution. Their team's expertise and dedication impressed me from start to finish. They seamlessly integrated their solution, improving our customer service and productivity. Trust them for reliable and effective WhatsApp automation that drives business growth.
Raghavendran RajasekaranFounder, Music Love Yoga
This platform has truly revolutionized the way I run my clinic. Managing Appointments, Billing, and Patient Records has become so effortless, and the WhatsApp automations are a real game-changer. The support team is fantastic, always there to lend a helping hand whenever I need it. If you're looking to take your clinic to the next level, I wholeheartedly recommend Whautomate!
AazamFounder, Sport-fit Physio Care
Honestly, I was a bit skeptical at first about Whautomate, but the team has been incredibly friendly, responsive, and diligent. While many other apps have their pros and cons, if you're looking for fast, reliable tech support that makes your life easier, Whautomate is the way to go. The best tech support and customer service, highly recommended!
Dr. Giri PrasetyaFounder, Spinalign Wellness
After using Whautomate for over a year, I can confidently say it has transformed the way I run my clinic. Appointment scheduling and follow-ups, which was one of the most time-consuming parts of our workflow is now fully streamlined. The WhatsApp integrations are incredibly effective, helping our patients stay engaged, informed, and consistent with their visits.
What sets Whautomate apart is not just the automation, but the team behind it. Their support is unbelievably fast, attentive, and solution-oriented, Especially Mr. Parthiban, He is Gem, Progressive and Positive Thinker, He is Kind and attentive. Any time we needed help, he responded with clarity and efficiency something we’ve rarely experienced with other software providers or any other service providers.
Dr. Abdul AzeezFounder, Pearl Kinesis Healthcare
My overall experience with Whautomate has been positive and helpful for my business. I had researched extensively for platforms that would cater to my specific needs, were quick to install and did not require heavy investments. Whautomate met all my requirements. The team is also great to work with and the CEO was personally involved in critical requirements.
LakshmiCEO, SAMA: The Calm Mind Studio
Using Whautomate for managing my yoga and sound healing classes has made the entire booking process smooth and effortless. From class scheduling to tracking credits and communication, everything feels well organised and easy to use for both me and my students. Grateful for the support and simplicity your platform brings to small wellness businesses like mine. Thank you, Whautomate team, for creating such a helpful system!
Founder, The Unalome
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