Telegram chats in your team inbox

Answer Telegram messages next to WhatsApp, Instagram and Messenger in one place. Your AI agent handles common questions and hands over to your team.

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Support Telegram customers with ease

One place for every message

Telegram sits alongside your other messaging channels in one platform, so your team replies from a single inbox. Nobody switches apps, and every customer message gets a timely response.

FAQs answered 24/7

Your AI agent answers frequently asked questions on Telegram around the clock, so customers get help outside working hours. It hands over to a teammate when a question needs a person.

Work as one team

Assign chats to teammates and collaborate across locations and time zones. Track ongoing conversations together, so customer queries are resolved promptly and nothing is left waiting.

Key features of the Telegram integration

Telegram alongside every channel

Connect Telegram to the same platform as your other messaging apps, so every customer message is managed in one place. Prioritise urgent messages, send each enquiry to the right teammate and keep responses efficient as volume grows.

Centralised messages: Telegram next to your other channels
Prioritisation: urgent enquiries handled first
Routing: each chat goes to the right team member

Automated answers to common questions

Set up an AI agent on Telegram to answer frequently asked questions 24/7, so customers get support at any hour. Your team focuses on the chats that need a person, and support work becomes easier to manage, with clearer task management and smoother collaboration between teammates.

Assign chats and resolve together

Manage team members and assign conversations so the right person handles each one, across different locations and time zones. Track ongoing chats in one place, work together to resolve customer queries and address issues promptly. Fewer delays mean more satisfied customers and stronger loyalty.

Telegram is popular in regions and communities where WhatsApp is not the default, and with customers who value privacy or already follow a business channel there. If people regularly ask to contact you on Telegram, or your audience includes students, tech users or international customers, offering it removes a reason for them to go elsewhere.

Adding another channel only helps if it does not create another place to check. Connecting a Telegram bot to your shared workspace means its messages land in the same team inbox as everything else. To get started:

Create a bot in Telegram with BotFather and copy its token.
Connect the bot and give it your business name and a clear welcome message.
Share the bot link on your website, social profiles and email signature.
Decide which teammates handle Telegram chats, or route them like any other channel.

Once connected, an AI chatbot trained on your FAQs can answer common questions on Telegram at any hour, while your team picks up conversations that need a personal reply. The customer history stays on their contact record, so if they later message you on another channel your team has the full context.

Telegram suits education providers sharing course information, online communities and businesses with an international customer base. Start small: connect the bot, answer manually for a week to learn what people ask, then automate the answers that repeat.

Customer stories

What our customers say

We’ve been using Whautomate for the past few months and it has been an exceptional tool for automating our WhatsApp replies. It has significantly improved our customer service efficiency, saving us valuable time. We also want to highlight the service provided by Babu, the founder, who has consistently been responsive and helpful. We wholeheartedly recommend Whautomate for anyone seeking effective automated solutions.

Natalie Hiong
Founder, Creative Hearts

We were lucky to find Whautomate when we were looking for a razorpay integrated appointment scheduling software. Whautomate has helped us organize our client calendar effectively and send out professional communication to clients on WhatsApp. The team is responsive and customer support is great. I would highly recommend them.

Chaitra
Founder, Untangle

Whautomate took the admin chaos out of running my Pilates studio, scheduling is effortless and client communication finally feels seamless. Highly recommend!

Meryem
Founder, Reforma Pilates

Whautomate has helped me to reduce man hours with its automatic reminders after booking of appointments. With the appointment page, I can easily see the agenda for the day and it has the ability to sync to my Google calendar which is very useful.

Justin
General Manager, Espressivo Music Academy

I highly recommend Whautomate for their exceptional WhatsApp automation solution. Their team's expertise and dedication impressed me from start to finish. They seamlessly integrated their solution, improving our customer service and productivity. Trust them for reliable and effective WhatsApp automation that drives business growth.

Raghavendran Rajasekaran
Founder, Music Love Yoga

This platform has truly revolutionized the way I run my clinic. Managing Appointments, Billing, and Patient Records has become so effortless, and the WhatsApp automations are a real game-changer. The support team is fantastic, always there to lend a helping hand whenever I need it. If you're looking to take your clinic to the next level, I wholeheartedly recommend Whautomate!

Aazam
Founder, Sport-fit Physio Care

Honestly, I was a bit skeptical at first about Whautomate, but the team has been incredibly friendly, responsive, and diligent. While many other apps have their pros and cons, if you're looking for fast, reliable tech support that makes your life easier, Whautomate is the way to go. The best tech support and customer service, highly recommended!

Dr. Giri Prasetya
Founder, Spinalign Wellness

After using Whautomate for over a year, I can confidently say it has transformed the way I run my clinic. Appointment scheduling and follow-ups, which was one of the most time-consuming parts of our workflow is now fully streamlined. The WhatsApp integrations are incredibly effective, helping our patients stay engaged, informed, and consistent with their visits.
What sets Whautomate apart is not just the automation, but the team behind it. Their support is unbelievably fast, attentive, and solution-oriented, Especially Mr. Parthiban, He is Gem, Progressive and Positive Thinker, He is Kind and attentive. Any time we needed help, he responded with clarity and efficiency something we’ve rarely experienced with other software providers or any other service providers.

Dr. Abdul Azeez
Founder, Pearl Kinesis Healthcare

My overall experience with Whautomate has been positive and helpful for my business. I had researched extensively for platforms that would cater to my specific needs, were quick to install and did not require heavy investments. Whautomate met all my requirements. The team is also great to work with and the CEO was personally involved in critical requirements.

Lakshmi
CEO, SAMA: The Calm Mind Studio

Using Whautomate for managing my yoga and sound healing classes has made the entire booking process smooth and effortless. From class scheduling to tracking credits and communication, everything feels well organised and easy to use for both me and my students. Grateful for the support and simplicity your platform brings to small wellness businesses like mine. Thank you, Whautomate team, for creating such a helpful system!

Neha
Founder, The Unalome

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