Bookings and payments for salons and spas

Clients book, pay and buy packages online, with reminders sent for you. AI answers enquiries 24/7 and campaigns bring clients back.

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Fuller books, less admin

Online appointment booking

Clients book and manage their own appointments online, any time of day. Payments and reminders are handled for you, so your front desk spends less time on the phone and more time with clients.

Packages and credits

Sell subscriptions and service packages, and let credits update automatically on every visit. Clients get credit usage updates by message, so there are fewer questions at the desk about what is left.

AI first, staff when needed

Your AI agent answers enquiries around the clock across your messaging channels, so you capture bookings even outside opening hours. It hands over to your team when a client needs a personal touch.

Key features of the salon and spa platform

Enquiries, bookings and payments

Clients book, pay and get reminders without a phone call. Your AI agent gives instant replies to enquiries across your messaging channels, so staff can focus on the client in the chair instead of the inbox.

Online booking: clients book and manage their own appointments
Payments: online payments alongside each booking
Reminders: sent automatically before each visit

Campaigns that bring clients back

Run personalised marketing campaigns at scale to the clients most likely to book, and nurture new leads with automated follow-ups until they make their first appointment. After each visit, send surveys and feedback forms to measure satisfaction and see where to improve.

Targeted campaigns: the right message for the right clients
Lead nurturing: consistent follow-ups that guide leads to book
Surveys and feedback: measure satisfaction after every visit

Automations that save time

Automate the repetitive messages that fill your day: booking confirmations, reminders, payment updates and credit usage. Your AI agent keeps answering outside business hours and lead follow-ups run on their own, so your team spends less time on admin and more on the work that brings in revenue.

An empty chair costs the same whether the client forgot or never booked. For hair salons, nail bars, barbers, beauty studios and day spas, most of that loss comes from three gaps: bookings taken by phone that never get a reminder, clients who leave without a next visit planned, and quiet weeks with nothing sent to bring people back.

Closing the first gap is about making booking easy and confirmed. When clients choose a service, staff member and time through self-service appointment booking, the confirmation and reminders go out on their own, and you can ask for payment upfront on longer treatments. Many salons also sell packages, for example five blow-dries or a monthly facial plan; packages, memberships and credits track what each client has left and give them a reason to book again.

For the quiet weeks, tag clients by the services they use and send targeted offers through WhatsApp broadcasts to client segments, such as a colour refresh reminder for clients who last had colour two months ago.

What to set up first:

Your service menu with durations and prices.
Staff working hours, so only real slots are offered.
Reminder timing that suits your treatments.
One or two client tags you will use for campaigns.

If you take most bookings over chat today, this guide to WhatsApp booking bots shows how to move them into a bot without losing the personal touch.

Customer stories

What our customers say

We’ve been using Whautomate for the past few months and it has been an exceptional tool for automating our WhatsApp replies. It has significantly improved our customer service efficiency, saving us valuable time. We also want to highlight the service provided by Babu, the founder, who has consistently been responsive and helpful. We wholeheartedly recommend Whautomate for anyone seeking effective automated solutions.

Natalie Hiong
Founder, Creative Hearts

We were lucky to find Whautomate when we were looking for a razorpay integrated appointment scheduling software. Whautomate has helped us organize our client calendar effectively and send out professional communication to clients on WhatsApp. The team is responsive and customer support is great. I would highly recommend them.

Chaitra
Founder, Untangle

Whautomate took the admin chaos out of running my Pilates studio, scheduling is effortless and client communication finally feels seamless. Highly recommend!

Meryem
Founder, Reforma Pilates

Whautomate has helped me to reduce man hours with its automatic reminders after booking of appointments. With the appointment page, I can easily see the agenda for the day and it has the ability to sync to my Google calendar which is very useful.

Justin
General Manager, Espressivo Music Academy

I highly recommend Whautomate for their exceptional WhatsApp automation solution. Their team's expertise and dedication impressed me from start to finish. They seamlessly integrated their solution, improving our customer service and productivity. Trust them for reliable and effective WhatsApp automation that drives business growth.

Raghavendran Rajasekaran
Founder, Music Love Yoga

This platform has truly revolutionized the way I run my clinic. Managing Appointments, Billing, and Patient Records has become so effortless, and the WhatsApp automations are a real game-changer. The support team is fantastic, always there to lend a helping hand whenever I need it. If you're looking to take your clinic to the next level, I wholeheartedly recommend Whautomate!

Aazam
Founder, Sport-fit Physio Care

Honestly, I was a bit skeptical at first about Whautomate, but the team has been incredibly friendly, responsive, and diligent. While many other apps have their pros and cons, if you're looking for fast, reliable tech support that makes your life easier, Whautomate is the way to go. The best tech support and customer service, highly recommended!

Dr. Giri Prasetya
Founder, Spinalign Wellness

After using Whautomate for over a year, I can confidently say it has transformed the way I run my clinic. Appointment scheduling and follow-ups, which was one of the most time-consuming parts of our workflow is now fully streamlined. The WhatsApp integrations are incredibly effective, helping our patients stay engaged, informed, and consistent with their visits.
What sets Whautomate apart is not just the automation, but the team behind it. Their support is unbelievably fast, attentive, and solution-oriented, Especially Mr. Parthiban, He is Gem, Progressive and Positive Thinker, He is Kind and attentive. Any time we needed help, he responded with clarity and efficiency something we’ve rarely experienced with other software providers or any other service providers.

Dr. Abdul Azeez
Founder, Pearl Kinesis Healthcare

My overall experience with Whautomate has been positive and helpful for my business. I had researched extensively for platforms that would cater to my specific needs, were quick to install and did not require heavy investments. Whautomate met all my requirements. The team is also great to work with and the CEO was personally involved in critical requirements.

Lakshmi
CEO, SAMA: The Calm Mind Studio

Using Whautomate for managing my yoga and sound healing classes has made the entire booking process smooth and effortless. From class scheduling to tracking credits and communication, everything feels well organised and easy to use for both me and my students. Grateful for the support and simplicity your platform brings to small wellness businesses like mine. Thank you, Whautomate team, for creating such a helpful system!

Neha
Founder, The Unalome

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