Appointment Booking Request
A two-screen flow that captures the service, preferred date, time window and staff preference, then the client's name, email and notes.
Showing 25 of 25 templates
Bookings & appointments
Collect booking requests, intake details, reschedules and cancellations inside WhatsApp.
Appointment Reschedule
A single-screen flow for clients who need to move an existing appointment.
Appointment Cancellation
A one-screen cancellation form that records why the client is cancelling, lets them add a comment and, most importantly, asks whether they want another slot offered.
New Patient Intake
A three-screen intake form that collects a new patient's details, date of birth, medical history, allergies and current medications, then records treatment and privacy consent.
Salon Service Menu
A two-screen salon booking request built around a real service menu.
Fitness Trial Class Sign-up
A two-screen trial class sign-up for gyms and studios.
Waitlist Sign-up
A one-screen waitlist form for fully booked classes and appointments.
Home Visit Request
A two-screen request form for businesses that go to the customer: mobile massage and physio, cleaners, mobile groomers, handymen and appliance repair.
Lead generation & sales
Qualify enquiries and capture quote, callback and consultation requests without a web form.
Lead Qualification
A two-screen flow that asks what the prospect needs, their budget band, timeline and role in the decision, then collects name, email, company and how they want to be contacted.
Quote Request
A two-screen flow for service businesses that price per job.
Callback Request
A single-screen flow that lets a customer ask for a phone call on their terms: what it is about, which day, which time window, which language and how urgent it is, plus a short note.
Free Consultation Booking
A two-screen flow for discovery calls and complimentary consultations.
Membership Enquiry
A two-screen flow for gyms, studios, clubs and coworking spaces.
Course Enrollment
A two-screen flow for academies and schools.
Feedback & surveys
CSAT, NPS, post-visit reviews and exit surveys with structured answers.
CSAT Survey
A single-screen customer satisfaction survey: a labelled 1 to 5 score, two tick lists for what went well and what needs work, and an optional comment.
NPS Survey
A two-screen Net Promoter Score survey.
Post-Visit Review
A two-screen review request: three 1 to 5 ratings (service, staff member, cleanliness and ambience) plus a would-recommend question, then a comment, a Google review link shown to everyone and permission to quote the client as a testimonial.
Membership Cancellation Survey
A two-screen exit survey for members who are leaving: the main reason, what might have kept them, then two save options (pause for a month, or receive a come-back offer later) and a comment.
Events
RSVPs and post-event feedback for workshops, open days and classes.
Event RSVP
A two-screen RSVP for workshops, open days, launches and seminars: attending yes, maybe or no, guest count, sessions, dietary and accessibility needs, then name, email, optional company, event updates and photo consent.
Event Feedback
A one-screen post-event survey covering the overall rating, the best session, how relevant the content was, the speakers, whether the attendee would come again and what topics they want next time.
Orders & support
Returns, support tickets and custom order requests with every detail captured up front.
Return & Refund Request
A two-screen returns form that captures the order number, the items going back, the reason, their condition and whether the customer wants a refund, an exchange or store credit, then a description, a contact email and agreement to your returns policy.
Support Ticket
A one-screen support form that captures the issue category, priority, an optional order or booking reference, a short subject, a full description and the best time to reply, so every support conversation starts with enough context to act on.
Custom Order Request
A two-screen brief for made-to-order work such as cakes, bouquets, printed items and gift boxes.
Customer data & consent
Marketing opt-ins and profile updates that keep your contact data clean and compliant.
Marketing Preferences & Opt-In
A one-screen preference centre that asks which topics a contact wants, how often and at what time of day, then records an explicit, unticked opt-in to receive marketing messages from your business on WhatsApp, with a link to your privacy policy.
Customer Profile Update
A one-screen form that lets existing customers update the details you use to personalise service: preferred name, email, birthday for a birthday offer, preferred branch, communication language and interests, with a consent checkbox for storing that data.
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How to use a WhatsApp Flow template
Every template is plain Flow JSON. You can go from template to a live flow in a few minutes, with or without code.
1
Pick and customise
Preview the screens, then copy the JSON or click Edit in builder to change fields, options and copy in our drag-and-drop Flow Builder.
2
Create and publish
Paste the JSON into WhatsApp Manager's Flow editor, or call POST /{WABA_ID}/flows, upload it to /{FLOW_ID}/assets and publish. In Whautomate, import it and click Publish.
3
Send it
Send an interactive type: flow message inside the 24-hour window, or attach the flow to a template's Flow button to reach anyone who opted in.
4
Handle the reply
On submit, your webhook receives an nfm_reply message whose response_json holds your flow_token and every field.
Static flows vs endpoint flows
All templates here are static flows: screens and options live in the JSON, so they need no server. That covers most forms. The moment a flow must show data that changes (open time slots, stock, a client's existing bookings) you need a data_exchange endpoint, and that is a real engineering project.
Static flow (these templates)
- Paste JSON, publish, send. No hosting.
- Options are fixed when you publish.
- Answers arrive once, on submit, as
nfm_reply. - Great for intake, requests, surveys and opt-ins.
Endpoint flow
- Needs an HTTPS endpoint, an RSA key pair uploaded to Meta, and AES-GCM decryption and encryption of every request and response.
- Must answer health-check pings and respond within Meta's time limit on every screen change.
- Needs a
routing_modelanddata_api_versionin the JSON. - Whautomate runs this for you in its built-in booking, class, event, store, plan and customer-portal flows.
Build, publish and send WhatsApp Flows in Whautomate, no JSON or API calls
Whautomate is an all-in-one WhatsApp Business platform: team inbox, automations, broadcasts, bookings, store and invoicing in one subscription. Its WhatsApp Flow editor lives inside the app, so a flow goes from idea to a customer's chat in minutes: pick a template, edit it, click Publish, send.
Drag-and-drop editor
Start from a ready-made template or a blank form under Forms & Flows. Drag fields onto screens, test the form in a live phone preview and fix issues flagged before publishing.
One-click publish
Click Publish and the flow goes live on your WhatsApp account. No WhatsApp Manager, no Flows API. Any template on this page imports as Flow JSON.
Send from the Team Inbox
Pick a published flow from the message options in any open chat, on the web app or the mobile inbox app, and send it in two clicks.
Send from automations
Add a "send WhatsApp Flow" action to an automation, or attach the flow to a template's Flow button and broadcast it to a segment.
Answers saved to the client
Every submission is saved as a response and shown on the chat. Client detail fields create or update the client profile, and tags are added automatically.
Act on every submission
A "WhatsApp Flow form is submitted" trigger runs automations on the answers: notify staff, assign the chat, tag the contact, send an email or a follow-up.
Live booking flows
Built-in flows book appointments, classes and events against your real calendar. They are created and published in your account for you.
Orders and plans
Built-in store checkout and buy-plan flows create real orders and subscriptions, with an optional payment request.
7-day free trial, no credit card required.
Frequently asked questions
A ready-made Flow JSON file that defines the screens, fields and buttons of a WhatsApp Flow. You paste it into WhatsApp Manager or upload it with the Flows API, publish it, and then send it to customers from an interactive message or a template with a Flow button.
Yes. Every template uses Flow JSON 7.2, passes the same validation as our free Flow Builder, and ends with a complete action whose payload returns every field. Earlier screens are referenced with global references (${screen.SCREEN_ID.form.field}), available from Flow JSON 4.0.
No. They are static flows: all screens and options live in the JSON, so you do not need a data_exchange endpoint, encryption keys or a routing model. You only need a webhook to receive the nfm_reply message when a customer submits.
In WhatsApp Manager, open Flows, create a flow, switch to the JSON editor and paste the template. Or call POST /{WABA_ID}/flows to create it, upload the file with POST /{FLOW_ID}/assets and publish with POST /{FLOW_ID}/publish. Each template page shows the exact commands.
Yes. Click "Open in Flow Builder" on any template to load it into our free drag-and-drop editor, change screens, fields and options, check the live preview, then copy or download the new JSON.
Yes, in Whautomate. Open Forms & Flows, start from a template or a blank form, and edit it in a drag-and-drop editor with a live phone preview. Click Publish to put it live on your WhatsApp account, then send it from any open chat in the Team Inbox, from an automation, or as a broadcast with a Flow-button template. Answers are saved as responses and can update the client profile.
When the flow must show data that changes, like open appointment slots, stock or prices, or must look up an existing booking. That requires an encrypted data_exchange endpoint. Whautomate runs built-in endpoint flows for bookings, classes, events, store checkout, plans and a customer portal, so you do not have to build one.
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A free booking page that sends requests straight to your WhatsApp.
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