One team inbox for every channel
WhatsApp, Instagram, Messenger, Telegram, TikTok and website live chat in one place. Assign chats, work as a team and let AI handle the routine.
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Trusted by businesses worldwide
Reply faster, together
Reply faster
Every chat from every channel lands in one list, so nobody switches apps or misses a message. Your team spends its time replying instead of checking several inboxes.
Work as one team
Assign chats, leave internal notes and see who is handling what, live. Work is shared by expertise and availability, and every teammate has the context they need.
AI first, people when needed
Your AI agent answers routine questions and hands over to a teammate with the full history. Customers get quick, accurate answers, and your team handles only the chats that need a person.
Key features of the team inbox
Every channel in one inbox
WhatsApp, Instagram, Messenger, Telegram, TikTok and website live chat in a single list, with the channel shown on every conversation. Your team works in one easy-to-use interface instead of jumping between apps, and each reply goes back on the channel the customer used.
Assign chats and track status
Route each conversation to the right person based on expertise and availability, so customers get a prompt, accurate reply. Everyone can see where a chat stands:
- Unassigned: waiting for a teammate
- Open: being handled now
- Closed: resolved by your team or the AI agent
Tags, notes and custom fields
Tag conversations, add notes only your team can see, and keep the details that matter in custom contact fields. Tags make chats easy to find later, notes give the next teammate the context, and custom fields capture what your business needs to personalise every reply.
Smooth handoff from AI to your team
When a chat needs a person, the AI agent passes it to a teammate with the full conversation, so customers never repeat themselves. The context and history of the chat move across with it, and the customer gets one continuous conversation from bot to your team.
How a shared inbox works for a small team
Most small businesses start by answering customers from one phone. That works until a second person needs to help: messages get answered twice, or not at all, and nobody knows what the last reply said. A shared team inbox fixes this by giving every teammate the same view of every conversation, with clear ownership of each chat.
A simple setup looks like this. Connect your channels first, starting with the one customers use most, usually the WhatsApp Business API, then Instagram, Messenger and live chat on your website. Next, decide who owns which chats: front desk, sales or support. New conversations arrive as unassigned, a teammate picks them up, and the status shows when they are closed.
Then let automation take the repeat work. An AI chatbot can answer opening hours, prices and booking questions around the clock and pass anything else to a person with the full history, so customers never repeat themselves. Tags and notes keep context for the next teammate, and every contact builds a history you can use later for follow ups and targeted broadcasts.
The result is fewer missed messages, faster first replies and one place to see how your team is doing.
Works well with
What our customers say
We’ve been using Whautomate for the past few months and it has been an exceptional tool for automating our WhatsApp replies. It has significantly improved our customer service efficiency, saving us valuable time. We also want to highlight the service provided by Babu, the founder, who has consistently been responsive and helpful. We wholeheartedly recommend Whautomate for anyone seeking effective automated solutions.
Natalie HiongFounder, Creative Hearts
We were lucky to find Whautomate when we were looking for a razorpay integrated appointment scheduling software. Whautomate has helped us organize our client calendar effectively and send out professional communication to clients on WhatsApp. The team is responsive and customer support is great. I would highly recommend them.
ChaitraFounder, Untangle
Whautomate took the admin chaos out of running my Pilates studio, scheduling is effortless and client communication finally feels seamless. Highly recommend!
MeryemFounder, Reforma Pilates
Whautomate has helped me to reduce man hours with its automatic reminders after booking of appointments. With the appointment page, I can easily see the agenda for the day and it has the ability to sync to my Google calendar which is very useful.
JustinGeneral Manager, Espressivo Music Academy
I highly recommend Whautomate for their exceptional WhatsApp automation solution. Their team's expertise and dedication impressed me from start to finish. They seamlessly integrated their solution, improving our customer service and productivity. Trust them for reliable and effective WhatsApp automation that drives business growth.
Raghavendran RajasekaranFounder, Music Love Yoga
This platform has truly revolutionized the way I run my clinic. Managing Appointments, Billing, and Patient Records has become so effortless, and the WhatsApp automations are a real game-changer. The support team is fantastic, always there to lend a helping hand whenever I need it. If you're looking to take your clinic to the next level, I wholeheartedly recommend Whautomate!
AazamFounder, Sport-fit Physio Care
Honestly, I was a bit skeptical at first about Whautomate, but the team has been incredibly friendly, responsive, and diligent. While many other apps have their pros and cons, if you're looking for fast, reliable tech support that makes your life easier, Whautomate is the way to go. The best tech support and customer service, highly recommended!
Dr. Giri PrasetyaFounder, Spinalign Wellness
After using Whautomate for over a year, I can confidently say it has transformed the way I run my clinic. Appointment scheduling and follow-ups, which was one of the most time-consuming parts of our workflow is now fully streamlined. The WhatsApp integrations are incredibly effective, helping our patients stay engaged, informed, and consistent with their visits.
What sets Whautomate apart is not just the automation, but the team behind it. Their support is unbelievably fast, attentive, and solution-oriented, Especially Mr. Parthiban, He is Gem, Progressive and Positive Thinker, He is Kind and attentive. Any time we needed help, he responded with clarity and efficiency something we’ve rarely experienced with other software providers or any other service providers.
Dr. Abdul AzeezFounder, Pearl Kinesis Healthcare
My overall experience with Whautomate has been positive and helpful for my business. I had researched extensively for platforms that would cater to my specific needs, were quick to install and did not require heavy investments. Whautomate met all my requirements. The team is also great to work with and the CEO was personally involved in critical requirements.
LakshmiCEO, SAMA: The Calm Mind Studio
Using Whautomate for managing my yoga and sound healing classes has made the entire booking process smooth and effortless. From class scheduling to tracking credits and communication, everything feels well organised and easy to use for both me and my students. Grateful for the support and simplicity your platform brings to small wellness businesses like mine. Thank you, Whautomate team, for creating such a helpful system!
Founder, The Unalome
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