Voice calls and WhatsApp calling
Take WhatsApp calls and phone calls with an AI voice agent, IVR and call queues. Every call links to your Whautomate clients and inbox.
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Never miss a call again
Answer every call
An AI voice agent picks up around the clock, answers common questions, takes a message or books an appointment. When a caller needs a person, it hands over to your team with the reason noted.
Talk where customers already are
Customers can call your WhatsApp business number with one tap, or dial a regular phone number. Both are answered by the same routing, AI agent and team.
One history per customer
Call buttons sit on every client record and inbox chat, and WhatsApp calls appear right in the conversation thread. Nobody asks a customer to repeat themselves.
Key features of voice calls
WhatsApp calling
Customers tap the call button in WhatsApp and reach your business number, answered by an AI agent, an IVR menu, a queue or a person. To call customers first, ask permission from the contact panel, inside a WhatsApp template or with an automation.
Business phone numbers
Connect your own carrier account (Twilio, Telnyx, Plivo or Vonage) and buy local, mobile or toll-free numbers, or import numbers you already own. You pay the carrier at cost, with no per-minute markup.
AI voice agent
Your agent books, reschedules and cancels appointments and classes in Whautomate, and can send a WhatsApp template or email during the call. Choose OpenAI, ElevenLabs, xAI Grok or Sarvam, with many languages on ElevenLabs and Sarvam.
IVR and call routing
Build call flows with menus, business hours, queues, voicemail and transfers. Queues ring your team round robin or to whoever is least busy, and after-hours calls follow their own route.
Outbound call campaigns
Run reminder or follow-up calls with an AI agent, auto-dial to your team, or let agents dial one by one. A do-not-call list and calling hours in each contact's local time are built in.
Recordings, transcripts and reports
Calls are recorded in your carrier account and summarised by AI on the call and the contact's notes. Reports show answer rate, missed calls, wait times and how many calls the AI resolved.
How to add voice calls to your WhatsApp inbox
Many customers start with a chat, then want to talk: a quote that needs explaining, a complaint, or a question that is quicker to ask out loud. If your phone and your WhatsApp inbox are separate tools, the call history and the chat history never meet. Voice for Whautomate closes that gap with WhautoVoice, a voice platform from the same team, so calls and chats sit on one customer record.
WhautoVoice is a separate product with its own account and plan, and calls run on your own carrier account. Linking it takes about a minute and needs no API key.
A practical setup order:
- Sign up for WhautoVoice and choose the region where your numbers, call history and recordings are stored.
- Connect your carrier and add a phone number. For WhatsApp calling, use a carrier that supports it, such as Twilio or Telnyx.
- In Whautomate, open Integrations, then WhautoVoice, and approve the link.
- Set your routing: an AI agent for after hours, a queue for opening hours, and voicemail as the fallback.
Start with the calls you miss most. For many businesses that is bookings, so letting the AI agent use your appointment scheduling turns missed calls into confirmed visits. Your team keeps replying to chats from the omnichannel team inbox, now with a call button on every conversation.
Works well with
What our customers say
We’ve been using Whautomate for the past few months and it has been an exceptional tool for automating our WhatsApp replies. It has significantly improved our customer service efficiency, saving us valuable time. We also want to highlight the service provided by Babu, the founder, who has consistently been responsive and helpful. We wholeheartedly recommend Whautomate for anyone seeking effective automated solutions.
Natalie HiongFounder, Creative Hearts
We were lucky to find Whautomate when we were looking for a razorpay integrated appointment scheduling software. Whautomate has helped us organize our client calendar effectively and send out professional communication to clients on WhatsApp. The team is responsive and customer support is great. I would highly recommend them.
ChaitraFounder, Untangle
Whautomate took the admin chaos out of running my Pilates studio, scheduling is effortless and client communication finally feels seamless. Highly recommend!
MeryemFounder, Reforma Pilates
Whautomate has helped me to reduce man hours with its automatic reminders after booking of appointments. With the appointment page, I can easily see the agenda for the day and it has the ability to sync to my Google calendar which is very useful.
JustinGeneral Manager, Espressivo Music Academy
I highly recommend Whautomate for their exceptional WhatsApp automation solution. Their team's expertise and dedication impressed me from start to finish. They seamlessly integrated their solution, improving our customer service and productivity. Trust them for reliable and effective WhatsApp automation that drives business growth.
Raghavendran RajasekaranFounder, Music Love Yoga
This platform has truly revolutionized the way I run my clinic. Managing Appointments, Billing, and Patient Records has become so effortless, and the WhatsApp automations are a real game-changer. The support team is fantastic, always there to lend a helping hand whenever I need it. If you're looking to take your clinic to the next level, I wholeheartedly recommend Whautomate!
AazamFounder, Sport-fit Physio Care
Honestly, I was a bit skeptical at first about Whautomate, but the team has been incredibly friendly, responsive, and diligent. While many other apps have their pros and cons, if you're looking for fast, reliable tech support that makes your life easier, Whautomate is the way to go. The best tech support and customer service, highly recommended!
Dr. Giri PrasetyaFounder, Spinalign Wellness
After using Whautomate for over a year, I can confidently say it has transformed the way I run my clinic. Appointment scheduling and follow-ups, which was one of the most time-consuming parts of our workflow is now fully streamlined. The WhatsApp integrations are incredibly effective, helping our patients stay engaged, informed, and consistent with their visits.
What sets Whautomate apart is not just the automation, but the team behind it. Their support is unbelievably fast, attentive, and solution-oriented, Especially Mr. Parthiban, He is Gem, Progressive and Positive Thinker, He is Kind and attentive. Any time we needed help, he responded with clarity and efficiency something we’ve rarely experienced with other software providers or any other service providers.
Dr. Abdul AzeezFounder, Pearl Kinesis Healthcare
My overall experience with Whautomate has been positive and helpful for my business. I had researched extensively for platforms that would cater to my specific needs, were quick to install and did not require heavy investments. Whautomate met all my requirements. The team is also great to work with and the CEO was personally involved in critical requirements.
LakshmiCEO, SAMA: The Calm Mind Studio
Using Whautomate for managing my yoga and sound healing classes has made the entire booking process smooth and effortless. From class scheduling to tracking credits and communication, everything feels well organised and easy to use for both me and my students. Grateful for the support and simplicity your platform brings to small wellness businesses like mine. Thank you, Whautomate team, for creating such a helpful system!
Founder, The Unalome
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