For Physiotherapists

Run a fuller physio practice with less admin

Whautomate combines 1-on-1 bookings, group rehab classes, treatment plans, WhatsApp follow-ups, invoices and payments - all on the WhatsApp Business API.

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Physiotherapists on Whautomate
Sound familiar?

The everyday friction in physiotherapists

Built from hundreds of conversations with operators in your space. Pick the ones that hit closest, then see how Whautomate solves them.

The big one

Treatment plans are abandoned halfway

Patients book the first 2–3 sessions and disappear. Recovery stalls and your retention suffers.

See how Whautomate solves this
Friction · 02

Home exercise programs get lost between visits

You share a PDF, the patient loses it, and the next session is spent re-explaining instead of progressing.

Friction · 03

Walk-ins and bookings collide

Without a clear schedule, your therapists are double-booked or sitting idle.

Friction · 04

Group rehab classes are hard to fill

Pilates rehab, post-natal recovery, sports conditioning - great revenue if you keep them booked, painful if you don't.

Friction · 05

Invoicing is split across self-pay and insurance

Different rates, different details, different paperwork. Every patient feels like a special case.

The Whautomate stack

Everything physiotherapists need, in one place

Replace four to six separate tools with one connected platform. No new tabs, no copy-paste, no missed messages.

Online booking portal - sessions and rehab classes

Patients book 1-on-1 physio sessions or join group rehab classes from the same portal. Each therapist has their own services and specialties.

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Online booking portal - sessions and rehab classes on Whautomate

WhatsApp booking bot with Flows

Patients book sessions or classes inside WhatsApp using a no-code Flow - useful for older patients or anyone who prefers messaging over a website.

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WhatsApp booking bot with Flows on Whautomate

Confirmations and reminders to cut no-shows

Confirmations the moment a session is booked, then reminders 24 hours and 1 hour before. Patients confirm or reschedule with a tap inside WhatsApp.

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Confirmations and reminders to cut no-shows on Whautomate

Pre-assessment intake and consent forms

Send pre-assessment, intake, and consent forms by WhatsApp before the first visit. Responses are saved against the patient record automatically.

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Pre-assessment intake and consent forms on Whautomate

Google Meet & Zoom for tele-rehab

Mark sessions as virtual and Whautomate auto-attaches a Zoom or Google Meet link to confirmations and reminders. Useful for follow-ups and home-exercise reviews.

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Google Meet & Zoom for tele-rehab on Whautomate

Treatment plans, packs and credits

Sell 5-session plans, full-recovery packages or subscriptions. Track credits per patient and run renewal automations on Subscription Updates and Credits Usage Updates.

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Treatment plans, packs and credits on Whautomate

WhatsApp invoices for self-pay and insurance

Generate personalised PDF invoices with the right details for self-pay, insurance, or corporate accounts. Send a payment link by WhatsApp; Stripe, Razorpay, MyFatoorah, PayTabs and Thawani Pay supported.

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WhatsApp invoices for self-pay and insurance on Whautomate

Drip campaigns for home exercise and recall

Run weekly home-exercise drips with video links, plus recall automations for chronic conditions. Segmented broadcasts notify groups by tag (back pain, post-natal, sports rehab).

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Drip campaigns for home exercise and recall on Whautomate

Multi-location workspace

Run several physio sites from one Whautomate account. Each location has its own therapists, services, calendar, and inbox - with shared client CRM and group-level reporting.

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Multi-location workspace on Whautomate
Built for regulated industries

Your patient and client data,
protected end to end.

Whautomate runs on HIPAA-compliant AWS data centres with encryption at rest and in transit, role-based access, and a full audit log of every action your team takes.

Read the full security overview
  • HIPAA-compliant AWS data centresWe run on AWS infrastructure that meets HIPAA technical safeguards, with regional data residency.
  • Encryption at restAES-256 for every record we store, including chats and forms.
  • Encryption in transitTLS 1.2+ on every API request, webhook, and message.
  • Role-based accessPer-team and per-branch permissions you fully control.
  • Activity loggingFull audit trail of every login, edit, and message - by every user.
  • GDPR-readyOpt-out, export, and data-erasure flows out of the box.
  • Meta Tech PartnerOfficial WhatsApp Business API on the Cloud API.
In the wild

How teams like yours actually use it

Real scenarios, not feature lists. Each one runs out-of-the-box on Whautomate.

Scenario 01

Lift treatment-plan completion rates

After session 1, Whautomate sends an automated WhatsApp summary with suggested rebooking dates. Reminders go out before each subsequent session, lifting plan-completion rates without front-desk effort.

Scenario 02

Run a full Pilates rehab class roster

Patients book group rehab classes online or inside WhatsApp using a Flow. Class booking confirmations and reminders run automatically.

Scenario 03

Keep patients engaged between sessions

A weekly WhatsApp message goes out with exercise instructions tailored to their condition tag. Recovery improves and patients feel cared for.

Sample automation

From trigger to outcome - without lifting a finger

A typical workflow you can drop into your account today, fully customisable in the no-code automation builder.

Trigger: Appointment Updates - initial assessment booked
1Send WhatsApp confirmation with clinic location or Zoom/Google Meet link
2Assign pre-assessment intake form 24 hours before
3After the session, send treatment-plan summary by WhatsApp
4Schedule a weekly home-exercise reminder for 6 weeks
5Issue invoice and request payment by WhatsApp
FAQ

Questions we hear most often

Can I run group classes alongside 1-on-1 sessions?
Yes. The class booking module runs in parallel with appointment booking, with its own roster, reminders, and pricing.
Can patients pay online?
Yes. Send invoices and payment links by WhatsApp; Stripe, Razorpay, MyFatoorah, PayTabs, and Thawani Pay are integrated.
Can I send exercise videos through WhatsApp?
Yes. The automation builder supports media messages - you can schedule video or document links as part of any sequence.
Does it work for clinics with multiple locations?
Yes. Multiple sites, separate teams and calendars, all under one Whautomate account.
Can I integrate with my electronic medical records?
Whautomate supports Zapier, inbound and outbound webhooks, and a REST API, which covers most EMR integrations.

Go deeper

More about the features, integrations, and playbooks that power the workflows above.

Feature Healthcare overview Read Feature Appointment scheduling Read Feature WhatsApp chatbots & bots Read Feature Intake & consent forms Read Feature Invoicing & payments Read Feature Plans, packages & credits Read Feature Segmentation & broadcasts Read Feature Drip campaigns & automation Read Feature Omnichannel team inbox Read Feature WhatsApp Business API Read Feature All integrations (Zoom, Google Meet, Stripe…) Read Blog Healthcare communication guide Read Blog WhatsApp booking bots Read Tools Free WhatsApp tools & calculators Browse Templates WhatsApp message templates Browse Integrations Connect your existing tools Browse
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More finished plans, fewer missed sessions

Whautomate keeps patients engaged, your calendar full, and your team focused on recovery. Try it free.

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