Grow your Shopify or WooCommerce store
Recover abandoned carts and send order, fulfilment and COD confirmations on WhatsApp. Add chat to your store and let an AI agent help shoppers.
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Sell more, support better
Recover lost sales
Automatic follow-ups reach shoppers who left items in their cart. Targeted reminders bring them back to finish the order, which reduces cart abandonment and recovers lost sales.
Keep customers informed
Order, shipping and delivery updates go out on WhatsApp without manual work. Customers always know where their order is, which builds satisfaction and loyalty.
Bring customers back
Targeted WhatsApp campaigns and chat support encourage repeat purchases. Regular, relevant conversations build lasting relationships with the customers you already have.
Key features of Shopify and WooCommerce engagement

Abandoned cart recovery
Reach customers who abandon their carts on your Shopify or WooCommerce store with automatic, targeted follow-ups. A timely reminder brings shoppers back to complete the purchase, so you recover sales that would otherwise be lost and lower your cart abandonment rate. Follow-ups go out on their own, so no abandoned cart is left without a reminder.

Order and fulfilment notifications
Keep customers updated at every step, from the moment they order until the parcel arrives. Real-time notifications answer the usual questions about an order before customers need to ask.
- Order: confirmation as soon as it is placed
- Fulfilment: preparation, dispatch and delivery
- Shipping: status and delivery estimates

COD confirmations
Confirm cash-on-delivery orders automatically on WhatsApp before you ship. Every COD order gets a confirmation message as soon as it is placed, so transactions stay secure and smooth for both you and your customers, without your team chasing each order by hand. Confirmations sit alongside your order and fulfilment notifications, so customers hear from you at every stage.

Targeted marketing campaigns
Send personalised WhatsApp campaigns to existing customers to increase retention and repeat purchases. Target each message to who the customer is and how they shop, so promotions feel relevant rather than generic. Pair campaigns with conversational support to keep the relationship going after the sale.

Chat widget and AI agent
Add a chat widget to your Shopify or WooCommerce store for instant, real-time support. Your AI agent guides shoppers through their buying journey with personalised recommendations based on their behaviour and preferences, then hands over to your team when needed.
- Chat widget: live support on your store
- AI agent: answers and product recommendations
- Handover: your team takes over with the full chat
How WhatsApp abandoned cart recovery works for Shopify and WooCommerce
When a shopper adds items to their cart and leaves without paying, your store keeps the cart along with the contact details entered at checkout. Connecting Shopify or WooCommerce to WhatsApp lets that event start a follow-up message while the purchase is still on the shopper's mind.
What a good recovery message includes:
- The items left behind, so the shopper remembers what they chose.
- A way back to checkout.
- An easy way to reply with a question about sizing, delivery or returns.
Keep the sequence short and helpful rather than pushy, and review which messages bring shoppers back so you can adjust the wording over time. You can shape timing and wording with no-code automation, and add a website live chat widget to catch questions before shoppers reach checkout at all.
Cash-on-delivery stores benefit too: confirming each COD order on WhatsApp before dispatch helps you avoid shipping orders that will be refused. After delivery, past buyers become an audience for segmented WhatsApp campaigns. If you also sell directly in chat, see conversational commerce on WhatsApp, and for broader strategy read about conversational commerce strategies for e-commerce.
Works well with
AI chatbots
Your AI agent answers shopper questions and recommends products while your team is offline.
Omnichannel team inbox
Replies to cart and order messages land in one inbox your team shares.
WhatsApp Business API
The official API that sends your order notifications and recovery messages.
What our customers say
We’ve been using Whautomate for the past few months and it has been an exceptional tool for automating our WhatsApp replies. It has significantly improved our customer service efficiency, saving us valuable time. We also want to highlight the service provided by Babu, the founder, who has consistently been responsive and helpful. We wholeheartedly recommend Whautomate for anyone seeking effective automated solutions.
Natalie HiongFounder, Creative Hearts
We were lucky to find Whautomate when we were looking for a razorpay integrated appointment scheduling software. Whautomate has helped us organize our client calendar effectively and send out professional communication to clients on WhatsApp. The team is responsive and customer support is great. I would highly recommend them.
ChaitraFounder, Untangle
Whautomate took the admin chaos out of running my Pilates studio, scheduling is effortless and client communication finally feels seamless. Highly recommend!
MeryemFounder, Reforma Pilates
Whautomate has helped me to reduce man hours with its automatic reminders after booking of appointments. With the appointment page, I can easily see the agenda for the day and it has the ability to sync to my Google calendar which is very useful.
JustinGeneral Manager, Espressivo Music Academy
I highly recommend Whautomate for their exceptional WhatsApp automation solution. Their team's expertise and dedication impressed me from start to finish. They seamlessly integrated their solution, improving our customer service and productivity. Trust them for reliable and effective WhatsApp automation that drives business growth.
Raghavendran RajasekaranFounder, Music Love Yoga
This platform has truly revolutionized the way I run my clinic. Managing Appointments, Billing, and Patient Records has become so effortless, and the WhatsApp automations are a real game-changer. The support team is fantastic, always there to lend a helping hand whenever I need it. If you're looking to take your clinic to the next level, I wholeheartedly recommend Whautomate!
AazamFounder, Sport-fit Physio Care
Honestly, I was a bit skeptical at first about Whautomate, but the team has been incredibly friendly, responsive, and diligent. While many other apps have their pros and cons, if you're looking for fast, reliable tech support that makes your life easier, Whautomate is the way to go. The best tech support and customer service, highly recommended!
Dr. Giri PrasetyaFounder, Spinalign Wellness
After using Whautomate for over a year, I can confidently say it has transformed the way I run my clinic. Appointment scheduling and follow-ups, which was one of the most time-consuming parts of our workflow is now fully streamlined. The WhatsApp integrations are incredibly effective, helping our patients stay engaged, informed, and consistent with their visits.
What sets Whautomate apart is not just the automation, but the team behind it. Their support is unbelievably fast, attentive, and solution-oriented, Especially Mr. Parthiban, He is Gem, Progressive and Positive Thinker, He is Kind and attentive. Any time we needed help, he responded with clarity and efficiency something we’ve rarely experienced with other software providers or any other service providers.
Dr. Abdul AzeezFounder, Pearl Kinesis Healthcare
My overall experience with Whautomate has been positive and helpful for my business. I had researched extensively for platforms that would cater to my specific needs, were quick to install and did not require heavy investments. Whautomate met all my requirements. The team is also great to work with and the CEO was personally involved in critical requirements.
LakshmiCEO, SAMA: The Calm Mind Studio
Using Whautomate for managing my yoga and sound healing classes has made the entire booking process smooth and effortless. From class scheduling to tracking credits and communication, everything feels well organised and easy to use for both me and my students. Grateful for the support and simplicity your platform brings to small wellness businesses like mine. Thank you, Whautomate team, for creating such a helpful system!
Founder, The Unalome
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