What you can do with the Lindy AI integration
Lindy lets you build autonomous AI agents that don't just answer - they take action. Connect Lindy to Whautomate to run AI agents that handle WhatsApp customer queries end-to-end: answering, booking, escalating and following up.
Where a chatbot follows a script, a Lindy agent reasons. It can pull data from your CRM, check inventory, propose appointment slots, update records and confirm with the customer - all through a WhatsApp conversation. Best for businesses with complex sales or support workflows that traditional chatbot builders can't cover without dozens of branches.
Common AI agent automations teams build:
- Triage inbound leads - qualify prospects, assign to the right sales rep and push to HubSpot, Salesforce, Pipedrive or Zoho
- Smart appointment booking - the agent reads natural language, checks Google Calendar / Outlook availability, proposes slots and confirms via Whautomate
- Tier-1 customer support - resolve common queries, escalate to a human in Slack or Microsoft Teams when stuck, with full conversation context attached
- E-commerce concierge - check inventory, suggest products, send a payment link via Stripe or Razorpay and confirm the order
- Order & shipping queries - look up Shopify or WooCommerce orders and respond with status, tracking and ETAs
- Reschedules & cancellations - the agent listens to "can we move it to Friday?" and updates the appointment, calendar and reminders automatically
- Post-payment follow-up - tag the contact, deliver a digital product, enrol them in onboarding messages or push to a CRM
Key features
Autonomous agents
Multi-step reasoning that decides what to do next based on context.
Tool use
Call your CRM, calendar, payment gateway and database from inside a conversation.
Hand-off ready
Loop in humans when needed - the agent shares full context.
No-code workflows
Build agents visually without writing code.
How to connect Lindy AI to Whautomate
Sign up for Lindy
Create a Lindy account and design your agent.
Connect Whautomate
Add Whautomate as a tool inside Lindy and paste your API key.
Define the agent's job
E.g., "Handle inbound sales DMs, qualify, propose times and book."
Launch on WhatsApp
Route inbound WhatsApp messages to the Lindy agent automatically.
Why teams pick the Lindy AI integration
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Everything you need to get more out of Whautomate and the Lindy AI integration.
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Frequently asked questions
How is this different from the OpenAI integration?
OpenAI gives you a chatbot that responds with text. Lindy gives you an agent that reasons across multiple steps and uses tools to take action.
Do I need both Lindy and OpenAI?
No - Lindy uses its own LLMs under the hood. You can run Lindy on top of Whautomate without an OpenAI key.