What you can do with the Telegram integration
Connect your Telegram Bot to Whautomate and manage Telegram conversations alongside WhatsApp, Instagram, Messenger and live chat in a single omnichannel team inbox. Learn more on our Telegram for Business page or follow the Telegram setup guide.
Telegram is hugely popular in CIS, Eastern Europe, the Middle East and crypto/SaaS communities. With Whautomate you can run AI chatbots for customer service, lead qualification and booking flows on Telegram - and reply from the same inbox your team already uses for WhatsApp.
Set up takes minutes: create a Telegram Bot via @BotFather, paste the bot token into Whautomate, and your team can start replying from the unified inbox.
Key features
AI chatbots
No-code AI chatbots for customer service, lead qualification, appointment booking and class bookings - the same bots you build for WhatsApp work on Telegram.
Omnichannel team inbox
Telegram chats appear next to WhatsApp, Instagram, Messenger and live chat threads. Assign, tag, note - all in one place.
Automations with buttons & CTAs
Trigger automated replies that include inline buttons and call-to-action prompts so customers can book, buy or escalate in one tap.
Group & channel support
Connect Telegram groups and channels and manage every conversation through the team inbox.
How to connect Telegram to Whautomate
Create a Telegram Bot
Open Telegram, message @BotFather, run /newbot and copy the bot token.
Paste token in Whautomate
Go to Settings → Channels → Telegram and paste the bot token.
Set up your bot profile
Add a name, description, profile picture and welcome message.
Build AI flows
Train your AI chatbot, configure automation rules with button replies and let your team handle escalations from the inbox.
Why teams pick the Telegram integration
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Frequently asked questions
Does Telegram cost extra?
No. Telegram does not charge per message, so the integration is included in every Whautomate plan that supports the omnichannel inbox.
Can I run the same AI chatbot on Telegram and WhatsApp?
Yes. Build the AI chatbot once in Whautomate and enable Telegram as an additional channel - lead qualification, booking and customer service flows all carry over.
Does Whautomate support Telegram channels and groups?
Yes. You can connect group chats and channels and manage them from the team inbox.
Where is the full setup guide?
See the Telegram help guide for step-by-step instructions on creating a bot via @BotFather and connecting it to Whautomate.