What you can do with the Live Chat integration
Add a Whautomate live chat widget to your website and route every conversation into the same omnichannel inbox you already use for WhatsApp, Instagram, Messenger and Telegram. Visitors get instant AI-powered answers; your team gets one place to reply. Learn more on our live chat solutions page or follow the live chat setup guide.
Unlike standalone live chat tools, Whautomate's widget continues the conversation on WhatsApp once the visitor shares their phone number - so you don't lose the lead the moment they close their browser tab. The handoff is seamless: chat history, contact properties and any tags applied during the website session carry over to WhatsApp, Instagram or any other channel the visitor reaches you on next.
Customise colours, position, greeting, business hours and pre-chat form to match your brand. Add it to any website with a single line of JavaScript - works on WordPress, Shopify, Webflow, Wix, Framer, Squarespace or any custom HTML site. If you'd rather start with a click-to-chat button, our free WhatsApp chat widget generator and WhatsApp button generator let you embed a lightweight WhatsApp launcher in seconds.
Behind the widget you get the full Whautomate engagement stack - OpenAI-powered chatbots trained on your content, no-code automation rules, a built-in CRM, appointment booking, and one-tap payments through Stripe, Razorpay or PayTabs. Every visitor conversation can collect leads, qualify them, book a call, take a payment and hand off to a human - without ever leaving the chat window.
Already running Shopify or WooCommerce? The widget plugs straight into your store so abandoned-cart visitors can ask questions on the product page, get an answer from your AI agent, and complete checkout with a Stripe payment link sent right inside the chat.
Key features
Automations with buttons & CTAs
Trigger automated replies with clickable buttons and call-to-action prompts so visitors can book, buy or escalate in one tap. Build flows visually or fan out to thousands of apps via Zapier, Lindy AI, Pabbly Connect and n8n.
Continue on WhatsApp
Once visitors share their number, follow-ups continue on WhatsApp - even after they leave the site. Chat history, tags and contact properties move with them so your team picks up exactly where the bot left off.
Embed anywhere
One snippet works on WordPress, Shopify, WooCommerce, Webflow, Wix, Framer, Squarespace or any custom site. Or skip the widget and embed a click-to-chat WhatsApp launcher with our free WhatsApp widget generator.
Brand customisation
Set colours, greeting, position, avatar, pre-chat form fields, business hours, away messages and offline behaviour - all without code.
Smart agent handoff
The AI handles routine questions; complex ones escalate to a human with full context. Round-robin assignment, team tagging and away-hour fallback to WhatsApp keep nothing dropped.
How to connect Live Chat to Whautomate
Enable the widget
Go to Integrations → Live Chat in Whautomate to turn on the website widget for your workspace.
Customise
Choose colours, position, greeting, avatar, pre-chat fields and business hours so the widget matches your brand.
Copy the snippet
Paste a single <script> tag before </body> on your website. Works on WordPress, Shopify, WooCommerce, Webflow, Wix, Framer and any custom HTML site.
Train your AI chatbot
Upload FAQs, PDFs and your website URL so an OpenAI-powered agent can answer in your brand voice 24/7.
Build automation rules
In Automation → Add Rule, react to chat events with button replies, tag visitors, book appointments through Google Meet or Zoom, or send a Stripe payment link.
Why teams pick the Live Chat integration
Other Messaging Channels integrations
Tools and resources to keep exploring
Everything you need to get more out of Whautomate and the Live Chat integration.
Free tools you might like
WhatsApp Link Generator
Create click-to-chat WhatsApp links with pre-filled messages for your website, emails, and social media.
WhatsApp Chat Button Generator
Create a floating WhatsApp chat button for your website. Customize colors, position, and welcome message.
Free WhatsApp Widget
Generate a free WhatsApp chat widget for your website. Configure the agent name, photo, welcome message, and more - then copy the code and go live in seconds.
WhatsApp Flow Builder
Design WhatsApp Flows visually with drag-and-drop. Add screens, arrange components, and export the Flow JSON ready to paste into Meta Flow Builder - 100% free,
Popular tools
WhatsApp Pricing Calculator
Estimate your monthly WhatsApp Business API costs in any currency.
WhatsApp Flow Builder
Design WhatsApp Flows visually and export Flow JSON.
Blue Tick Eligibility Check
Find out if your business qualifies for the WhatsApp green tick.
Meta Business Verification
Check whether your Meta Business account is verified.
WhatsApp Template Library
Browse 100+ WhatsApp message templates by industry and use case.
WhatsApp API Pricing Guide
Per-message rates for 100+ countries explained in plain English.
Learn more
WhatsApp Business API
Send messages, run broadcasts and automate replies on the official Cloud API.
WhatsApp Chatbots
Build no-code WhatsApp chatbots that book appointments and take orders.
Marketing Automation
Automate WhatsApp journeys triggered by behaviour, tags and events.
Omnichannel Team Inbox
One shared inbox for WhatsApp, Telegram, Messenger, Instagram and live chat.
Industry Solutions
WhatsApp automation playbooks for healthcare, fitness, education and more.
Whautomate vs Alternatives
See how Whautomate compares to other WhatsApp automation platforms.
Frequently asked questions
Does the live chat widget cost extra?
Can I run my WhatsApp AI chatbot on the website widget?
What happens after the visitor leaves my website?
If the visitor shared their phone number, you can continue the conversation on WhatsApp - so the lead is not lost when the browser tab closes. Chat history, tags and contact properties move with them automatically.
Will it slow down my website?
No. The widget loads asynchronously and is under 30 KB gzipped, so it has no measurable impact on Core Web Vitals or page-speed scores.
Can the widget book appointments and take payments?
Yes. Connect Google Meet or Zoom for bookings and Stripe, Razorpay or PayTabs for one-tap payments inside the chat - so visitors can book a call, pay a deposit or complete a purchase without leaving the page.
Does it work on Shopify and WooCommerce?
Yes. Drop the snippet into the theme of your Shopify or WooCommerce store and the widget appears on every page. Visitors who abandon the cart can be re-engaged on the next channel they reach you on.
Can I push leads from chat into my CRM?
Yes. Use the REST API, webhooks or no-code platforms like Zapier, Pabbly Connect and n8n to sync new live-chat contacts into HubSpot, Salesforce, Pipedrive or any other tool in your stack.
Can I show the widget only on specific pages?
Yes. Use page-targeting rules to display the widget only on pricing pages, product pages, after a scroll threshold, on exit-intent or to logged-in users.
Where is the full setup guide?
See the live chat help guide for setup instructions, customisation options and embedding examples, or visit our live chat solutions page for a feature overview.