What you can do with the OpenAI integration
Build a GPT-powered chatbot that answers customer questions in your brand voice 24/7. Connect your OpenAI API key to Whautomate to power AI replies on WhatsApp, Telegram, Messenger and Instagram.
Train the bot on your website, FAQs, product catalogue and PDFs. It will answer in any language, hand off complex queries to a human agent, and even take actions like booking an appointment, raising a ticket or generating a quote.
Choose the model that fits your budget - GPT-4o for quality, GPT-4o-mini for speed and cost. Whautomate handles the prompt engineering, retrieval and conversation memory for you.
Key features
Train on your content
Upload PDFs, URLs and FAQs - the AI uses retrieval to answer accurately.
60+ languages
Replies in whatever language the customer messages in.
Smart hand-off
Escalates to a human agent when the AI is unsure or when intent matches.
Function calling
AI can call internal tools to book, refund, fetch order status and more.
Cost controls
Hard caps per conversation and per day so the API bill never surprises you.
How to connect OpenAI to Whautomate
Get an OpenAI API key
Sign up at platform.openai.com and create an API key.
Paste into Whautomate
Settings → AI → OpenAI - paste the key and pick a model.
Add knowledge sources
Upload FAQs, PDFs and crawl your website.
Test and launch
Use the simulator, set guardrails, then deploy to WhatsApp.
Why teams pick the OpenAI integration
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Frequently asked questions
Do I need an OpenAI account?
Yes - you bring your own OpenAI API key. Whautomate uses it to call the model, you pay OpenAI directly for tokens.
Can the AI take actions, not just answer?
Yes. With function calling the AI can book appointments, check order status, raise support tickets and more.
How do I prevent hallucinations?
We use RAG (retrieval-augmented generation) so answers are grounded in your uploaded content. You can also set a strict "answer only from knowledge base" mode.